Refund and Returns Policy

Effective Date: November 11, 2026

This Refund and Returns Policy explains how to return a product bought from the pHountain Water Filters online store and how refunds work. It forms part of our Terms & Conditions.

1. What This Policy Covers

This policy applies to products you buy from our online store and that we ship to you. Whole-home water filtration systems that pHountain Water Filtration installs in your home are not covered by this policy: they are quoted and installed under a signed installation agreement, which sets their terms.

2. Returns

You can return a product within 30 days of delivery for a refund of its purchase price, less shipping costs. To be eligible, the product must be:

• Unused.
• In its original, unopened packaging.
• Accompanied by your order number or other proof of purchase.

Installed or used equipment can’t be returned unless it is covered under warranty (see section 7).

3. How to Start a Return

1. Contact us before you send anything back: email contact@phountainwaterfilters.com or call 1-631-991-3995 with your order number and the product you want to return.
2. We’ll reply with a Return Merchandise Authorization (RMA) number and the address to ship it to. Please don’t send a product back before you have an RMA number.
3. Ship the product in its original, unopened packaging to that address.

You pay the cost of shipping a return to us. If you’re returning a more expensive item, consider a trackable shipping service or shipping insurance, since we can’t guarantee that we’ll receive a returned item.

4. Refunds

When your return arrives, we inspect it and email you to confirm that we’ve received it and whether your refund is approved.

An approved refund goes back to your credit card or other original method of payment, for the product’s purchase price. Original shipping charges and the cost of shipping the return are not refunded. There is no restocking fee.

How long a refund takes to appear on your statement depends on your card issuer or bank.

5. Late or Missing Refunds

If your refund hasn’t appeared yet, check your bank account again, then contact your credit card company and your bank: there is often some processing time before a refund is posted. If you’ve done this and still haven’t received it, contact us at contact@phountainwaterfilters.com.

6. Damaged, Missing or Incorrect Items

If your order arrives damaged, is missing an item, or isn’t what you ordered, contact us as soon as possible after delivery so we can sort it out quickly. The same goes for any other problem with a delivery, such as a package that hasn’t arrived. Email contact@phountainwaterfilters.com or call 1-631-991-3995.

7. Defective Products

A product that develops a defect is handled under the warranty terms provided with it, as described under Product Warranty & Guarantee in our Terms & Conditions.

8. Changes to This Policy

We may update this policy from time to time. When we make material changes, we will update the “Effective Date” at the top of this page.

9. Contact Us

If you have any questions about a return or refund, please contact us: