Terms & Conditions

Effective Date: May 9, 2026

These Terms & Conditions (“Terms”) govern your use of the website located at phountainwaterfilters.com and all products and services offered by pHountain Water Filters (“pHountain,” “we,” “us,” or “our”). By accessing our website or purchasing our products or services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our website or services.

1. Eligibility

Our website and services are intended for individuals who are at least 18 years of age and are legal residents of the United States. By using our site you represent and warrant that you meet these requirements.

2. Services Description

pHountain Water Filters designs, sells, and installs residential and light-commercial water filtration systems, including whole-home systems, reverse osmosis units, and related accessories. We also provide in-home water testing, system maintenance, and customer support services. Specific product features, service areas, and pricing are described on the applicable product or service pages and are subject to change without notice.

2.1 Free In-Home Water Test

The free in-home water test is a no-obligation consultation provided at our discretion and subject to availability within our current service area. Scheduling is contingent on a qualified technician being available in your location. We reserve the right to limit, suspend, or discontinue this offer at any time.

2.2 Service Area

Installation and in-home services are currently available throughout Long Island (Nassau and Suffolk Counties, NY) and select Tri-State area locations. Service availability outside these areas is at our sole discretion.

3. Quotes, Orders & Pricing

All quotes and estimates provided by pHountain are based on information available at the time of assessment and are subject to change upon inspection of your property. A written agreement or signed contract will govern the final scope and price of any installation project.

• Prices are in U.S. dollars and are subject to applicable state and local taxes.
• We reserve the right to correct pricing errors, even after an order has been placed. If a pricing error affects your order, we will notify you and give you the option to proceed at the corrected price or cancel.
• Order acceptance is complete only upon our written or electronic confirmation.

4. Payment Terms

Payment terms for installations and services will be specified in your individual contract. For online purchases from our store:

• Payment is due at the time of purchase unless otherwise agreed in writing.
• We accept major credit cards and other payment methods as displayed at checkout.
• All payment transactions are processed through secure third-party payment processors. We do not store full payment card numbers on our systems.
• In the event of a failed or declined payment, we reserve the right to cancel or hold your order until payment is resolved.

5. Cancellations & Refunds

5.1 Installation & Service Appointments

Appointment cancellations must be made at least 48 hours in advance by calling 1-631-991-3995 or emailing contact@phountainwaterfilters.com. Late cancellations or no-shows may result in a service fee as specified in your individual service agreement.

5.2 Product Returns

Unused products in original, unopened packaging may be returned within 30 days of delivery for a refund of the purchase price, less any shipping and restocking fees. Installed or used equipment is not eligible for return unless covered under warranty. To initiate a return, contact our support team for a Return Merchandise Authorization (RMA) number before shipping any item back.

6. Product Warranty & Guarantee

pHountain Water Filters stands behind the quality of our systems. Specific warranty terms are provided with each product and service agreement. Our standard whole-home system installation includes a 10-year system guarantee as described in your signed installation agreement. Key conditions apply:

• Warranty coverage requires proper maintenance as specified in the product documentation.
• The warranty does not cover damage caused by misuse, unauthorized modification, acts of nature, or failure to follow installation instructions.
• Warranty claims must be submitted in writing to contact@phountainwaterfilters.com with proof of purchase and a description of the issue.
• Our liability under any warranty is limited to repair or replacement of the defective component or, at our option, a refund of the purchase price.

7. Intellectual Property

All content on this website — including text, images, logos, graphics, video, and software — is the property of pHountain Water Filters or its licensors and is protected by U.S. and international intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, or commercially exploit any content without our prior written consent.

The pHountain name, logo, and related marks are trademarks of pHountain Water Filters. Nothing in these Terms grants you any right to use our trademarks.

8. User Conduct

When using our website you agree not to:

• Submit false, misleading, or fraudulent information in any form or communication.
• Attempt to gain unauthorized access to any part of our website or systems.
• Use automated tools to scrape, crawl, or harvest content from our site without permission.
• Upload or transmit viruses, malware, or any other harmful code.
• Engage in any activity that interferes with or disrupts the website or servers.
• Violate any applicable local, state, or federal law or regulation.

9. Third-Party Links & Services

Our website may link to third-party websites or embed third-party services (e.g., our online store, scheduling tools, social media). These third-party services have their own terms and privacy policies, and we are not responsible for their content or practices. Links do not constitute an endorsement.

10. Disclaimer of Warranties

THE WEBSITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Information on our website about water quality, health benefits, or filtration performance is provided for general educational purposes only and does not constitute medical, legal, or engineering advice.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PHOUNTAIN WATER FILTERS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE WEBSITE OR OUR PRODUCTS AND SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitation may not apply to you.

12. Indemnification

You agree to indemnify, defend, and hold harmless pHountain Water Filters and its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of our website or services.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law provisions. Any dispute arising from these Terms or your use of our services shall be resolved exclusively in the state or federal courts located in Suffolk County, New York, and you consent to personal jurisdiction in those courts.

Before initiating any formal proceeding, you agree to contact us at contact@phountainwaterfilters.com to seek an informal resolution. We will attempt to resolve the matter within 30 days.

14. Changes to These Terms

We reserve the right to update or modify these Terms at any time. When we make material changes, we will update the “Effective Date” at the top of this page and, where appropriate, provide notice through the website or by email. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be limited or eliminated to the minimum extent necessary, and the remaining Terms will remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and any signed service or installation agreement, constitute the entire agreement between you and pHountain Water Filters with respect to your use of our website and services, and supersede all prior communications and proposals.

17. Contact Us

If you have any questions about these Terms & Conditions, please contact us: